While conducting a preliminary coaching session with a new client this week who owns a very large spa, I sensed an unhappy tone in her voice as she began to express to me how bad her team’s morale is.  I’ll quote her,”They are lazy, no one likes their job, they do the minimum, they don’t [...]

I remember when I first joined the spa industry 11 years ago while consulting with Pevonia International a leading skin care brand and getting ready to launch my first Spa business educational program.  I thought the best way to promote it would be via e-mail.  So I set up a meeting with Pevonia’s IT department. [...]

Have you hosted a spa event lately?  If not, you should!!!

 
I want to share with you a recent event hosted by one our clients, Mary @ Spa Royale Day Spa in Gainesville, Florida.
This was Mary’s first event, but it’s not going to be her last.  Yes, she was nervous and concerned, but she did [...]