I was speaking with one of our clients last week, a spa director for a large day spa. While we were conversing, she shared with me what one of her team members said to her earlier in the week. One of her estheticians told her, “I don’t need to be selling retail because I sold [...]

Just came back from Poland where we held a spa leaders event in Wista, Poland.  The event was sponsored by Supernova, Pevonia Poland and InSPAration Management.  We were joined by 48 spa professionals, developers, resort GMs and trade publications.  We gathered for 3 days at hotel Stok Ski & Spa located in south Poland.  www.hotelstok.pl
 
 
The [...]

 Tips to help you recoup some of your expenses
 
Spa profits are already slim but when you start adding all the gratuity credit card processing fees, they get even slimmer.
 
Have you calculated how much your team’s gratuity credit card processing fees are costing you?
Well, it is time you did.  This amount adds up to thousands of [...]

Everything needs a check up every few months: our bodies, our houses, and yes, our business.  Have you had a business check-up lately?  If not, this is a perfect time to do it to insure a great 4th quarter.
 
Start by doing a S.W.O.T. analysis for your entire spa. What is a S.W.O.T. Analysis?
 S.W.O.T. analysis is [...]